Health and Safety Policy for Commercial Waste Canary Wharf

This policy sets out the commitment of our commercial waste and rubbish collection teams to protect the health, safety and welfare of workers, contractors and members of the public in every operational activity. The purpose is to define clear responsibilities, safe systems of work and the measures used for risk control across all business waste and commercial waste services in the service area.

We apply a hierarchy of controls to reduce hazards arising from typical waste operations: elimination where practicable, substitution, engineering controls, safe operating procedures, training and the use of appropriate personal protective equipment. All staff must follow the written procedures and report hazards, near misses and incidents so continuous improvement can be sustained. This policy is supported by managers at every level.

Scope: this policy covers the collection, handling, storage, transport and transfer of commercial refuse and hazardous items from customer sites, including on-site skips, compactors and vehicle-based operations. It applies to permanent employees, agency staff, contractors and visitors involved in waste management operations and associated activities such as cleaning, inspection and maintenance of collection equipment.

Responsibilities: senior management shall ensure adequate resources, documented procedures and competent supervision. Site supervisors will implement safe systems, maintain records and ensure toolbox talks are held. Employees have a duty to take reasonable care for their own safety and that of others, use equipment correctly, participate in training and report unsafe conditions promptly. Line managers will carry out regular audits and risk reviews.

Risk assessment and control: systematic risk assessments are carried out for routine and non-routine tasks. Typical risks include manual handling injuries, slip and trip hazards, vehicle movement, exposure to sharps or hazardous substances, and ergonomic strain from repetitive tasks. Each risk assessment specifies the control measures and responsible persons. Control measures include mechanical aids, designated pedestrian routes, spill kits and secure containment for hazardous loads.

Training and competency: all workers receive induction training that covers safe working procedures, emergency response, PPE use and manual handling. Refresher training is scheduled periodically and when procedures change. Only authorised staff operate specialist equipment such as compactors, balers and lift-gate vehicles. Training records are maintained to demonstrate competency and support continual development.

Personal protective equipment: appropriate PPE must be provided and worn as required. This includes high-visibility clothing, gloves suitable for waste handling, safety boots, eye protection and, where necessary, respiratory protection. PPE is subject to inspection, maintenance and replacement as needed. Supervisors will ensure compliance and that PPE selection matches assessed risks.

Operational safety and vehicle policies

Vehicle safety procedures are critical. Drivers and crew must conduct pre-start vehicle checks, secure loads correctly, follow safe reversing and parking protocols and adhere to site-specific access controls. A vehicle maintenance programme ensures brakes, lights, hydraulic systems and lift platforms are serviceable. Reversing aids and spotters are used in congested areas to reduce collision risk.

Safe handling of hazardous and unusual waste: some commercial waste may contain hazardous components such as batteries, chemicals, asbestos-containing materials or sharps. These items require segregation, clear labeling and specialized handling. Where hazardous waste is identified, workers must follow isolation procedures and notify designated waste officers to arrange compliant removal and disposal in line with environmental controls.

Manual handling and ergonomics: staff are trained in safe lifting techniques and encouraged to use trolleys, hoists or team lifts for heavy or awkward items. Workflows are reviewed to minimise repetitive strain and awkward postures, and job rotation is used where feasible to reduce musculoskeletal risk. Supervisors are tasked with monitoring for signs of fatigue or injury.

Incident reporting, first response and emergency procedures

All incidents, injuries and near misses are reported immediately and recorded. First aid provisions are maintained and accessible, with trained first-aiders available during operational hours. Emergency arrangements include spill containment, fire response, evacuation procedures and liaison with emergency services when necessary. Investigations identify root causes and prompt corrective actions.

Monitoring, compliance and continuous improvement: the policy is enforced through inspections, audits, performance indicators and periodic management reviews. Corrective and preventive actions are tracked and implemented to reduce recurrence. Regular meetings engage teams to share lessons learned and to embed a positive safety culture across commercial waste operations.

Policy review and communication: this health and safety policy is reviewed at defined intervals or when operational changes occur. It is communicated to all staff, contractors and relevant stakeholders through inductions, briefings and visible site notices. Everyone involved in commercial rubbish collection and waste management services is expected to familiarise themselves with the policy and to participate in its practical application.

In summary, by combining clear responsibilities, robust procedures, effective training and active monitoring, this policy seeks to minimise risks associated with business waste handling and commercial waste collection. The aim is a safe, sustainable and compliant service that protects people, property and the environment while delivering reliable rubbish and waste services.

Commitment: management and staff are committed to the highest standards of health and safety in all operations. Through cooperation, vigilance and continuous improvement we strive to make every workplace associated with our commercial waste services as safe as reasonably practicable.